For Patients & Visitors
In this section you will find everything you need to
make your experience at Lewisham Healthcare NHS Trust as
straightforward as possible, whether you are an inpatient,
outpatient or visitor.
General Information
The following information will be useful for both patients and
visitors:
How to get to the
hospital >>
Find out the easiest way for you to get to the Hospital by foot,
bike, bus, train or car.
Getting around the Hospital
>>
View a map of the site to work out the easiest route to your
destination.
Visiting times
>>
Find out when visitors are welcome on
the wards.
Our wards
>>
Find out the location and contact details for all of our wards.
Facilities at the Hospital
>>
Find out where you can eat food, buy
gifts and withdraw cash on site.
Infection prevention and control
>>
Find out what you can do to help us
maintain very low rates of infection.
Building Your
Trust >>
Read about the many
improvements we have made to healthcare in Lewisham.
Information for Inpatients
The following information will be useful for all
inpatients. However, it may not cover everything you would
like to know, so please do speak to your doctor, nurse or
ward administrator if you have an further questions.
Visiting times
>>
Find out when visitors are welcome on the wards.
Our wards
>>
Find out the location and contact details for all of our wards.
Meals
>>
Find out about mealtimes at the
Hospital.
Single-sex accommodation
>>
Read about our commitment to single-sex
accommodation.
Infection prevention and control
>>
Find out what you can do to help us
maintain very low rates of infection.
Patient's Charter
>>
View our commitment to you and every
other patient.
Additional information
>>
You can find a range of other useful information in our inpatient
handbook.
Can't find what you need? It is probably
here.
Information for Outpatients
Your appointment letter or card will tell you everything you
need to know about your outpatient appointment, including the
location of the clinic you need. However, the following information
may also be useful.
Getting around the Hospital >>
View a map of the site to work out the easiest route to your
destination.
Change or cancel an appointment
>>
Find out the easiest way to rearrange
your hospital appointment.
Frequently asked questions
>>
Read answers to the most frequently
asked questions about outpatient appointments.
Our clinics
>>
Find out more about the clinic you will be attending through our
A-Z of services.
Patient's Charter
>>
View our commitment to you and every
other patient.
Additional information
>>
You can find a range of other useful
information in our inpatient handbook.
Can't find what you need? It
is probably here.
Information for Visitors
Below you will find a range of information that helps ensure all
patients are able to benefit from visitors whilst also allowing
time for sufficient rest and recovery.
Visiting times
>>
Find out when visitors are welcome on
the wards.
Our wards
>>
Find out the location and contact details for all of our wards.
Protected meal times
>>
Find out when protected meal times are taking place.
Getting around the Hospital
>>
View a map of the site to work out the
easiest route to your destination.
Infection prevention and control
>>
Find out what you can do to help us
maintain very low rates of infection.
Flowers
>>
Read our policy on flowers at the
Hospital.
Visitor's Charter
>>
View our commitment to visitors.
Can't find what you need? It is probably
here.
Support and Advice
As a patient, carer or relative, you may want further help, advice
or support. As a result, the Trust has many staff in place to
ensure we meet your needs. You can find out more about our support
services below.
Patient advice and liaison
>>
Find out about the wide range of services provide by our PALS.
When someone dies
>>
Read information about what to do when
someone dies.
Carer's
Charter >>
Find out about the support services that are available to
carers.
Safeguarding
>>
Find out about the our
safeguarding responsibilities.
Protecting your information
>>
Find out how we keep your data safe.
Consent to treatment
>>
Read about consent at the Trust.
Get Involved and Have Your Say
There are many ways to get involved in the Trust, from giving us
your feedback, to volunteering, and you can find out
everything you need to know below.
Online surveys >>
Give us your feedback through our online surveys.
Patient and public involvement
>>
Find out how you can help improvement healthcare through local
voluntary networks.
Voluntary services
>>
Find out about how to become a volunteer at the Trust.
Make
a donation >>
Donate to one of
the Trust's charities.
Become a member
>>
Join the Trust as a member and have your say.